If you’re shopping with us online then you’ll be pleased to hear that you are covered by the Distance Selling Regulations. These have been established to make sure you have an opportunity to cancel your order if the goods aren’t what you expected. After all, we all make mistakes from time to time.
You have the right to cancel your order at any time, up to 7 working days after the day you receive it. But, you must tell us straight away if you wish to do this.
You must take good care of the items while they’re in your possession; they must be returned to us in a sellable condition. It is your responsibility to return the items to us, or to arrange collection of larger items. This needs to be done promptly at your cost.
These regulations don’t apply to anything that has been personalised or to intimate, perishable or time-critical goods.
Please note that we are unable to accept any returned e-liquids that have been unsealed or used in any way, as this would constitute a health and safety risk due to hygiene purposes
Standard Fees for Returning Items into Stock if Unsuitable
Your satisfaction with our goods and service is important to us. We will gladly refund or exchange any goods if returned in the original packaging, unsoiled and unused, within 10 working days from receipt of goods. Please check all items on delivery. If an item is faulty or damaged, simply contact us within 10 working days of receipt. We will where possible replace damaged parts free of charge. If we are unable to do so we will replace or refund in full.
Please note – if goods are unsuitable there will be a re stocking charge of 30% of the total value of goods and loss of original carriage.
All corrugated board (cardboard) products are non refundable.
Goods cannot be returned if they have been assembled or part assembled or if the customer does not have the original packaging.
Cancellations – if the goods have not been despatched there will be no charge. If goods have been despatched then our re stocking charge will apply.